NSSC SHIPPING POLICY

DELIVERY TIME
Most orders are shipped within 1-2 business days from the date the order was placed.

Some orders are shipped direct from the manufacturer and may be delayed in their shipping process. In other cases, some orders are sent from multiple locations and may require that we ship items from the same order in more than one box/pallet using separate trucks.

Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer's production schedule and location.

Please verify your shipping address before you submit your order to ensure the quickest possible delivery.

PRICING
Your order's shipping cost is automatically calculated upon checkout based on your membership type and delivery location. In case your order location is different from the State indicated in the shipping method line, please adjust it and if you don't find the correct State, we will make the change for you and ask for your approval to the change.

Your order shipping cost already include the following services:

  • Residential Address Delivery
  • Lift-gate Service

Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This most commonly occurs with orders shipped outside the 48 contiguous states, or to APO/FPO addresses.

In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held pending your approval of any changes.

DELIVERY DAMAGE OR DISCREPANCIES
If you are the recipient of the order(s), please follow these instructions or if the order is being shipped to a third party, make sure they are aware of the following instructions:

“Upon receipt of your order, please be sure to inspect your shipment for any visible damage, and compare the Packing Slip against the items you received.  If you find any discrepancies or damage, you must report and include it in the on Delivery Receipt.  Visible or concealed damage on the items or any discrepancies between the packing slip and what you have received must be reported to NSSC within 48-hours of delivery or no credit for damage or discrepancy may be issued.

Inspect Delivery
Before signing for a package or freight shipment, it is the recipient’s responsibility to inspect the delivery for visible signs of damage.
Look for the following:

  • Torn or punctured cardboard or stretch wrap
  • Broken or crushed corners
  • Broken pallet
  • Module stack askew or shifted on pallet
  • Missing the “Do Not Stack” pyramid on module pallet

If damage is found:
Immediately write description of damage on the Delivery Receipt and inform the Driver.
Note: If damage is not recorded and brought to the driver’s attention, the carrier will not honor any damage claim.
If the Driver is willing to wait, open the shipment and inspect items. Note any internal damage on Delivery Receipt and inform the Driver, take photos if possible.
Note: If the Driver is not willing to wait please note that on the Delivery Receipt before the Driver leaves.
Sign for the Delivery and file an RMA claim online at www.nsscgroup.com/claims under 'My Account' using the “RMA Claim Form” within 48 hours of delivery.
Note: Do not refuse the delivery. Doing so may result in the recipient being held responsible for the return freight charge.

SHIPPING REPLACEMENTS:

Replacement orders can be placed directly with NSSC. Please note that the claims process can sometimes take time to finalize. If you need replacements in advance, we will request payment for these materials.

NSSC ELITE CLUB MEMBERS:

Club members receive free shipping (on LTL and parcel shipments), but are subject to NSSC’s standard shipping policy. All shipping is arranged on behalf of the customer.

SHIPPING METHODS
For most orders, we ship using our logistics department and partners for domestic shipments within the 48 contiguous States. 
Freight Shipments:
LTL Carriers selected at NSSC's discretion
Typical service time within California is 1-3 days and 4-6 days to all other States (lower 48 only)
Standard INCO Terms: EXW

IMPORTANT NOTE: If you are not present at the agreed time and location of delivery, you may be charged a re-delivery fee equal to your shipping charge.

Small Parcel Shipments:
UPS, USPS, FedEx selected at NSSC's discretion
Standard Ground Rates apply, unless expedited methods requested specifically by customer.

FILING A FREIGHT CLAIM:

All claims are filed by consignee with the carrier directly. If you need help with how to file a claim or what information to submit, please reach out to NSSC directly for assistance by calling 714-966-2004 or email at orders@nsscgroup.com .

SHIPPING SPECIALS
On occasion, NSSC may offer shipping promotions, such as free or discounted shipping. Whether immediately stated or not, these specials are only available within the contiguous 48 states and always exclude Hawaii, Alaska, and any of the US territories outside the continental United States.

WARRANTY POLICY
If you have received a defective product, please review the manufacturer information included with your new product. Should your product fail, please contact us and we will assist you in submitting a claim to the manufacturer.

RETURN POLICY
NSSC gladly accepts returns on all new merchandise.

Note that all returns are subject to a 25% restocking fee, shipping costs and in case there was a price reduction of more than 5% between the order day and the return request day, also the price difference. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.

Reimbursement eligibility for returns is as follows:

  • Within 30 days of invoice date: full refund, less any restocking fees, price reductions and shipping costs (check will be mailed after the ticket will be closed with net 30 days)
  • After 30 days of invoice date: store credit only, less any restocking fees, price reductions and shipping costs
  • After 60 days of invoice date: no refunds or returns after 60 days


Refunds will be given on items only and excludes labor or installation charges, shipping, or any other charges. All items must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned items must be sent freight prepaid and are subject to a re-boxing fee.

Certain items are not returnable, including but not limited to items that have been opened and/or installed and CIGS modules.

Customer returns for items received as part of a "free shipping" offer will be credited for the amount of the returned items less actual outbound shipping charges paid by us and any restocking fee and other costs as mentioned above that may apply.

RETURN PROCEDURE
For all returns, please call NSSC direct and  Request a Return, NSSC will provide you with a claim form which you will need to fill out and submit. Make sure you provide a specific reason for your return.  Once submitted and approved, NSSC will provide you with a Return Authorization Number (Rtn. Auth. #).

When packaging your parts for shipping, write the Rtn. Auth. # on the outside packaging in large, easily visible letters, and include a copy of the original invoice and the return documents in the package.

We strongly recommend packing any parts with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.

CONTACT
If you wish to contact us with any further questions, comments, or concerns, please visit our Contact Us page on www.NSSCGroup.com